Return & Exchange Policy

Return Eligibility

• Returns are accepted within 7-10 days from the delivery date.
• The item must be unused and in original condition.
• The item must be in its original packaging with tags and invoice.

Non-Returnable Items

• Customized or personalized jewelry.
• Earrings, due to hygiene reasons.
• Items purchased on sale or marked as final sale.

Exchange Policy

• Exchange is available for size issues or manufacturing defects.
• One-time exchange is allowed per order.
• Exchange requests must be raised within the eligible return window.

Return Process (Step-by-Step)

1. Go to My Orders.
2. Select the product you want to return or exchange.
3. Click Request Return/Exchange.
4. Our team will confirm your request within 24-48 hours.

Refund Policy

• Refunds are initiated after the returned product passes inspection.
• Refunds are processed within 5-7 business days.
• Refunds are issued to the original payment method or as store credit.

Return Shipping

• Free return pickup is available for eligible locations and orders.
• If pickup is unavailable for your location, return shipping charges are paid by the customer.

Damaged / Wrong Product

• Report the issue within 24-48 hours of delivery.
• Share clear images or a short unboxing video as proof.
• After verification, we provide a priority replacement or refund.

Late or Missing Refunds

• If your refund is delayed, contact our support team right away.
• Please include your order ID and payment details for faster resolution.