Frequently Asked Questions

We accept major credit and debit cards, UPI, and secure online banking. All payment options are shown at checkout before you confirm your order.

Yes. Every transaction is protected through encrypted payment gateways and trusted processing partners to ensure your card and billing data stay safe.

You can request cancellation before your order is packed and dispatched. Reach out to support as soon as possible and we will confirm availability.

Standard domestic delivery usually takes 3-7 business days. Delivery timelines for custom or made-to-order pieces may be longer and are shared during checkout.

Yes, we offer complimentary shipping on qualifying orders. Any minimum value requirement is displayed clearly during checkout.

Absolutely. Once your order ships, you receive a tracking link by email and can also check status from your account order history.

Eligible items can be returned within the return window if they are unused and in original packaging. Personalized and final-sale pieces may be excluded.

Contact our support team with your order number and reason for return. We will guide you through approval and the return shipping process.

Return shipping fees depend on your location and reason for return. If the item arrived damaged or incorrect, we cover the return costs.

Yes. Our fine jewelry is sourced and crafted with quality standards in mind, and relevant certifications are provided for eligible materials and stones.

We use premium metals and carefully selected stones, including gold, silver, and ethically sourced gemstones based on each collection design.

Yes, we provide a limited workmanship warranty on applicable pieces. Coverage details vary by product and are shared with your order information.

Yes. We offer personalization and custom design support for selected products, including size adjustments, engravings, and bespoke requests.

Customization timelines vary by complexity. Most requests are completed within 7-21 business days, and exact estimates are shared after consultation.

You can contact us through the Contact page, by email, or through your account support options. Our team replies as quickly as possible during business hours.

Yes, in-store availability depends on location. Please contact support for current showroom details and appointment availability.